Shipping policy

Shipping within Canada

Tirepoak offers free standard shipping to delivery addresses throughout Canada.

Processing and delivery

Orders are normally prepared within 2–3 business days. Standard transit is estimated at 5–9 business days after dispatch, for an estimated total delivery window of 7–12 business days. Business days exclude weekends and applicable holidays. Delivery estimates are not guarantees.

Tracking and addresses

Tracking information will be sent when available. Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address must be corrected; changes may not be possible after fulfilment begins.

Delayed, lost, or damaged parcels

Email support@tirepoak.com with your order number if a parcel appears delayed or lost. For damage, include clear photographs of the parcel and item. We will review the carrier record and arrange an appropriate replacement or refund when the claim is confirmed.

Where orders ship from

Orders are fulfilled from 512 W Dana Ave, Mesa, AZ 85210, United States, and delivered to customers in Canada. Any charge known to us will be disclosed before checkout; our standard shipping rate is free.