Refund policy

30-day return period

You may request a return within 30 calendar days after delivery. Eligible items must be unused, in their original condition, and returned with original packaging and proof of purchase. Opened or used aromatic woods are not eligible for a change-of-mind return, but may be reviewed if they arrived damaged, defective, or incorrect.

How to request a return

Email support@tirepoak.com with your order number and reason for the request. Do not send an item before receiving return instructions. Approved returns are handled by mail and must be sent to the address supplied in the authorization. Our current return address is TALAYIA EMANI LLC, 512 W Dana Ave, Mesa, AZ 85210, United States.

Return shipping and fees

For a non-defective or change-of-mind return, the customer is responsible for return shipping. If an item is damaged, defective, or incorrect, Tirepoak will cover reasonable return shipping or provide another appropriate resolution. We do not charge a restocking fee.

Non-returnable items

Sale items marked “final sale,” gift cards, opened or used aromatic woods, and items returned outside the eligibility requirements are non-returnable, except where required by law or when an item arrives damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges. Please request a return and place a new order instead.

Refund method

Refunds are issued to the original payment method. After an approved return is received and inspected, Tirepoak will issue the refund to the original payment method within 5 business days. Your financial institution may need additional time to post the credit. Original shipping charges, if any were paid for an exceptional service, are non-refundable unless the item was damaged, defective, or incorrect.